Privacy Policy

1. Overview

Prospira Tweaks respects the privacy of every visitor and customer. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or services, you agree to the terms described here.

This policy applies to all visitors to our website and anyone who purchases our products or services. Prospira Tweaks operates globally with no regional restrictions.

2. Data We Collect

We collect only the minimal data necessary to provide our services:

• Authentication Data - when you log in via Discord OAuth, we receive your Discord ID, username, and avatar to identify you and manage your session.
• Contact Information - name, email address, and message content when you reach out via our website contact form (which opens a support ticket on our Discord server), email at contact@prospiratweaks.com, or Discord directly.
• Support Information - details you provide when contacting us for support, such as PC specifications and issue descriptions. This includes messages via Discord DM, email, and Prospira Toolbox tickets (available exclusively to Prospira PC Optimization clients).
• Payment Confirmation - we receive confirmation of your payment, plan details, and any promo codes used. We do not store your full card details or financial information.

You can browse our website without logging in or providing any personal information.

3. How We Use Data

Your data is used solely to deliver our services:

• To verify your identity and manage your account session via Discord OAuth.
• To communicate with you regarding your orders, support tickets, or inquiries.
• To process payments through Stripe.
• To provide the specific PC optimization services or software you have purchased.

We do not use your data for advertising, profiling, or any purpose beyond what is listed above.

4. Payments

All card payments, Apple Pay, and Google Pay transactions are processed securely through Stripe. We do not store your credit card or financial information - we only receive payment confirmation and plan details from Stripe.

Cryptocurrency payments are handled directly via blockchain transactions. The client sends payment to our designated wallet address. We do not have access to your private keys and do not store any wallet information beyond what is necessary to confirm receipt of payment.

BLIK payments are arranged manually after prior contact with our team. The same principle applies - we do not store financial details beyond payment confirmation.

5. Cookies & Tracking

We prioritize your privacy and do not engage in invasive tracking:

• Functional cookies - we use cookies strictly for authentication (keeping you logged in) and essential site functionality.
• Google Analytics (optional) - we use Google Analytics to measure site traffic and usage in aggregate using analytics cookies (e.g. _ga, _ga_*). We do not use it to personally identify you. On your first visit you will see a consent banner - Google Analytics only loads if you click Accept All Cookies. You can change this at any time by clearing your browser site data and reloading the page.
• Affiliate cookies - reserved for a future affiliate program. Not currently active.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties.

We share data only with the following trusted service providers, strictly to deliver our services:

• Stripe - to process card, Apple Pay, and Google Pay payments. Stripe is obligated to protect your data under their own privacy policy.
• Discord - to authenticate your identity via Discord OAuth. Discord handles your login data under their own privacy policy.
• Google Analytics - receives aggregated, anonymized usage data only if you have accepted analytics cookies via the consent banner. This data is not used to personally identify you.

These providers are only given the data necessary for their specific role and are obligated to protect it accordingly.

7. Data Security

We take reasonable administrative and technical measures to protect the data we handle. No method of transmission or storage is 100% secure, but we are committed to maintaining appropriate safeguards.

8. International Users

Our website is accessible worldwide. By using it, you acknowledge that any personal data you provide may be transferred to and processed in countries where data protection laws may differ from your own jurisdiction.

9. Your Rights

Depending on your location (e.g., EU/EEA), you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for any data processing where consent was given.

To exercise any of these rights, contact us at contact@prospiratweaks.com or through our official Discord server.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document and post the updated version on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any questions or concerns regarding this Privacy Policy, please contact us through:

• Website contact form via Contact Us (opens a ticket on our Discord server)
• Email - contact@prospiratweaks.com
• Discord - official Prospira Tweaks server