Prospira Tweaks
01Who you are buying from
Prospira Tweaks - two people working from Poznań, Poland.
Ask us who we are and we will tell you. Prospira Tweaks is not a registered company, so there is no company name, registered address or tax number to print here - and we would rather leave that visibly empty than fill it with something that is not true. Write to contact@prospiratweaks.com before you buy and you will be told who is behind this, by a person, in writing.
These terms cover this website and the remote optimization session, which is the one thing you can buy here today. They also cover the Prospira Tweaking Utility, which has not launched yet - when it does, these are the terms it launches under, and sections 03, 04 and 07 are written for it in advance. Buying anything here means you accept them. If you are buying for a business, section 04 does not apply - except that a sole trader buying something outside their own line of work keeps the withdrawal right Polish law gives them.
Reach us at contact@prospiratweaks.com, or open a ticket from the contact page.
02What we sell
A session we perform on your PC. An app you run yourself is coming, but is not on sale yet.
Prospira PC Optimization is done by a person over a remote connection while you watch your own screen. It is the one thing on sale here today.
The Prospira Tweaking Utility is a Windows 11 application you install and run yourself. It has not launched - the utility page takes waitlist sign-ups and nothing on this site sells it. Where these terms describe buying it, they describe the terms it will launch under.
What each one includes, and what it costs, is on the services page and the utility page. Those pages are the offer; this page is what happens around it. Where a package is described as announced but not bookable, it cannot be bought yet and nothing on this page makes it available.
03Prices and payment
Prices are set in US dollars and charged in full before any work starts.
Card and the wallets that ride on it are handled by Stripe at checkout, and we never see or hold your card number. The methods Stripe shows you depend on where you are and what you are buying; the list Stripe shows you when you pay is the authoritative one, not this sentence.
In Poland BLIK is offered too, in the checkout on the Polish version of this site, where prices are shown in złoty. BLIK covers the one-off payments — a session or the lifetime licence; the monthly and yearly plans are card only. Cryptocurrency is the one method the checkout cannot take - write to us first and we will arrange it by hand.
Prices are set in US dollars, so paying in another currency means Stripe converts at its own rate and adds its fee - the figure your bank shows can differ slightly from the one on the page.
Champion monthly and annual are subscriptions. They renew at the price you agreed until you cancel, and you can cancel at any time from your account. Cancelling stops the next renewal; it does not shorten the period you have already paid for. Champion Lifetime is a single payment - there is nothing to renew and nothing to cancel.
04Changing your mind: refunds and withdrawal
As a consumer you get 14 days - unless you asked us to start sooner and we finished the work.
As a consumer in the EU you may withdraw from a distance contract within 14 days without giving a reason. Two things follow from that, and they are different for the two products.
The optimization session. Cancel at any time before it starts and you pay nothing. Because a session normally happens sooner than 14 days after booking, the checkout asks you to declare two things in one unticked box: that you want us to begin inside the 14-day window, and that you understand finishing the session uses up the right to withdraw. It sits directly under the box about erasing the drive, and neither is ticked for you, and the booking will not go through until both are. Every booking asks for that declaration before we start, however it is made. Once you have made it and we complete the session, the work is done and the fee is not returned - what you paid for is hours of one person's time, and that time is spent. If you withdraw part way through, the right is still yours: you pay for the share of the work already done and we return the rest.
The Champion licence. Ask within 14 days of buying and we refund it - telling us what went wrong helps us, but it is not a condition. The licence is revoked and stops unlocking the paid features. Every change the app made to your PC stays reversible either way, from inside the app, which keeps working on the free tier. The Entry tier is free, so you can see how the app behaves on your hardware before paying anything.
To withdraw, write to contact@prospiratweaks.com and say so. You do not need a form or a reason. Card and wallet payments go back the way they came, through Stripe. A payment made in cryptocurrency cannot always be returned by the same route, so we agree that with you first - you are not left worse off either way.
05What happens in a session
It begins by erasing the drive Windows is on, so back your files up before we start.
This is the one consequence you have to meet before paying, which is why it is also on the services page and in the checkout. Programs, game installs, files on the desktop, browser profiles and passwords saved only in a browser are gone. Other drives in the PC are left alone.
You need a Windows 11 PC you are the administrator of, a stable connection, and your files backed up somewhere else. Sessions run 14:00 to 22:00 Europe/Warsaw and you pick the hour. If you are not there at the time you chose, we will wait, and then find you another slot at no extra cost. If a second booked slot goes by without a word, we may treat the session as delivered - we are two people, and the hour was held for you.
06What we will not do
Beyond the drive we agreed to erase, we do not touch anything you have not agreed to.
Erasing the Windows drive is the one destructive thing a session does, it is agreed before anything starts, and section 05 is where it is described. Everything outside that is bounded: we do not log into your accounts, we do not read your files, we do not touch other drives, and we do not install or change anything you have not agreed to. The limits are written out on the about page, and that list is part of this agreement rather than a separate promise.
We do not promise a specific frame rate, benchmark score or percentage. Results depend on your hardware, your games and your settings, and anyone quoting you a number in advance is guessing. What we promise is the work described on the services page, done properly.
07The Utility licence
Champion licenses the app to you on one PC. It does not sell you the software.
Every licence covers one PC, the free Entry tier included: the app registers a hardware identifier for your machine, and one account holds one device. Entry stays free for as long as it exists. If your hardware changes, write to us and we will move the licence across.
You may not resell, rent out, or redistribute the app or a licence key, and you may not take the software apart to rebuild it. Everything it changes on Windows is reversible from inside the app, and that stays true whether or not your licence is still active.
08Your account
You sign in with Discord, and you need to be at least 13.
Thirteen is our minimum. There is no separate password here - the login is Discord's, so their terms apply on top of ours, and where their minimum age is higher than ours in your country, theirs is the one that stops you. Keep your Discord account secure; anything done through it is treated as done by you.
We can suspend an account that is used to abuse the service, to charge back a session that was delivered, or to resell licences. If we do, we will tell you why.
09Support after the work
Each package includes a follow-up window, and inside it we fix anything our work caused, as many times as it takes.
How long that window lasts depends on the package and is stated on the services page. Inside it, open a ticket and we reconnect and fix anything that came out of our work. There is no limit on how often.
Most messages get an answer within 24 hours, from a person. That is what we aim for, not a guarantee we are selling you.
10When something goes wrong
Inside your follow-up window we put right what our work broke. Your rights by law are untouched.
If a change we made causes a problem, tell us and we fix it - that is what the follow-up window is for, and the services page says how long yours lasts. Where we are liable, our liability is limited to what you paid us for the thing that went wrong.
We are not liable for data you did not back up, for hardware that was already failing, for the behaviour of software we did not install, or for losses we could not reasonably have foreseen. None of this limits rights you have by law as a consumer, and nothing here excludes liability for death, personal injury, or anything caused deliberately or by gross negligence - those cannot be signed away and we are not trying to.
11Changes to these terms
They change sometimes, and the date at the top of this page tells you when.
A change applies from the day it is published. It does not reach backwards into a purchase you have already made - the terms that applied when you bought are the terms that govern it. For a subscription, a change applies from your next renewal, and if you do not accept it you can cancel before then. A Champion Lifetime licence has no renewal at which to accept a change, so the terms it was bought under keep governing it.
12Law, and where to complain
Polish law applies, and complaining costs you nothing.
These terms are governed by Polish law. If you are a consumer resident elsewhere in the EU, that choice does not take away the protections your own country gives you that cannot be contracted out of.
Talk to us first - most things are settled in a ticket. If that fails, and you are in Poland, you can go to a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) or the Office of Competition and Consumer Protection (UOKiK). Both are free.
You will still find other sites pointing consumers at the EU online dispute resolution platform. It closed on 20 July 2025 under Regulation (EU) 2024/3228, so there is nothing there to file with - the two Polish routes above are the working ones.